Frequently Asked Questions
What is your return policy?
Why aren’t you answering my email?
Do you engrave?
Do you accept International orders?
How fast do you ship?
What are your shipping options and what does it include?
Can I ship to an alternate address?
Do you gift wrap?
What forms of payment do you accept?
Do you charge sales tax on my purchase?
Are all items in stock?
How do I know if you received my order?
Do you have a catalog?
Do you sell silver?
Is all your jewelry 14kt gold?
How can I tell if the charm or pendant is flat on the back or 3-D?
What does puffed jewelry mean?
Do you sell in bulk?
Do you sell trademark charms such as Disney, NASCAR, NFL etc?
Still have a question?
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Return Policy: If returning contact us via e-mail at
Sales@Charmville.com
within 5 (five) business days of receiving the product(s). At this time you may
request a full refund or store credit. Please include your name and order
number. We will issue an authorization number and shipping instructions via
e-mail.
If your return does not comply with our return policy as stated above, a 15%
restocking fee will be charged on the total merchandise. We do not accept
merchandise back that has been worn or altered. Shipping charges cannot be
refunded.
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The best way to get in touch with us is through email.
Sales@Charmville.com
If you are not getting a return email from us please check your SPAM or
Junk-Mail Folder.
We answer all emails within 24-48 hours.
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No, we do not engrave
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We only accept orders from USA and Canada.
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Most orders are shipped within 24hours. We do not ship on weekends.
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USPS $4.95. Includes ground shipping, packaging, handling and insurance
coverage.
US Express (Overnite) $20.95 shipping, packaging, handling and insurance coverage.
Fed-ex 3 day $18.95 shipping, packaging, handling and insurance coverage.
Fed-ex overnight. $27.95 shipping, packaging, handling and insurance
coverage.
*The above prices include shipping, handling materials, (i.e. padded
packaging, boxes, cotton) and insurance coverage between $100-$500.
All items are shipped lovingly tucked in a gold box.
Add $2.00 to the above prices for shipping Keepsake boxes.
The Keepsake boxes have different shipping charges since they are larger and more delicate.
Important Note: Shipping Example: If you order on the 20th using
fed-ex overnight, your item will be shipped the next day on the 21st for arrival
on the 22nd. The same with 2 and 3 day fed-ex. We need at least 24 hours to
process your order.
If you order on a Friday, your item will be shipped the next
business day which is Monday.
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Yes you can, We will need the billing address. The billing address is the
address the credit card statement actually goes to.
Then you can provide a
shipping address as the alternate address.
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No We do offer Keepsake boxes which do not need
wrapping. See our Keepsake collection.
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Payment Options We accept MasterCard, Visa, Discover,
money orders, cashiers checks and paypal. (MasterCard, Visa
and Discover for USA residents ONLY.) Your credit
card statement will read Goldcharms as the biller. If you use paypal please pay via the checkout.
If you would prefer to send a money order or cashiers check please send to
Charmville
Attention: Walter
5632 E. Broadway
Tucson, AZ 85711
Please include:
The item number
A short description
The quantity
Your shipping address
Phone
Email Address
Total price
Plus shipping
As soon as we receive your payment we will ship your products out.
Please email
us with any questions.
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A 7% sales tax is charged only if you are a resident of the State of Indiana.
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This method provides the quickest and the
most efficient way of handling your orders
95% of all merchandise is in stock at any
given time.
Orders should be placed with the assumption that items are in stock (without
questioning us first).
For Express Orders: We will ship your order within 24 hours. If out of
stock, we will notify you within 24 hours.
For Standard Orders: We will ship your order within 48 hours. If out of
stock, we will notify you within 48 hours.
(Please check your SPAM or Junk-Mail Folder if you are not getting an
email from us).
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You will get an email confirmation within minutes of ordering your charm.
You will also get an email confirming when we shipped your charm along with
the package tracking number.
Note: Make sure your e-mail address is correct. It is our best way to
communicate with you
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We do NOT have a catalog at this time.
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No we do not sell silver. We only sell 14kt yellow gold and white gold.
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Yes, our jewelry is 14kt yellow and white gold only.
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If the charm is 3-D (like a full ball) it will say 3-D on the item
description.
If it does not say 3-D, it is flat on the back.
Usually, the 3-D charms are used to hang on a charm bracelet or used to make
into earrings.
The charms or pendants that are flat on the back hang nicely around the neck.
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If the charm reads “puffed” it is 3-D but hollow on the inside.
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Yes we do.
We can get as many items made as you would like with any charm or
pendant on our website. This can take about 3 to 4 weeks for large orders. We
require payment first.
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No, Trademark charms require special licensing.
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